Consulting - Operate
Prepare the institution, not only the software.
Go-live succeeds when people are ready. We plan the cutover, rehearse operations, train by role and support the first live cycles closely.
Go-live activities
Cutover planning
User acceptance testing
Role-based training
Operational simulations
Launch support
Issue triage
Adoption monitoring
Adoption is a deliverable
We monitor adoption after launch so that gaps in training or process are addressed while they are still small.